Refund and Returns Policy

At Fund Naija, we strive to provide a transparent and reliable platform for fundraising campaigns. This Refund and Returns Policy outlines our procedures regarding refunds and returns for donations made through our platform.

1. Donations

All donations made through Fund Naija are final and non-refundable. Once a donation is made to a campaign, it cannot be refunded, except in the following circumstances:

2. Cancellation of Campaign

If a campaign organizer decides to cancel their campaign before the end date, all donations made to the campaign will be refunded to the respective donors. However, if the campaign has already ended, donations are considered final and will not be refunded.

3. Misuse or Fraudulent Activity

If we determine that a campaign organizer has engaged in fraudulent activity or misuse of funds, we reserve the right to refund donations to the respective donors. This decision will be made at our sole discretion based on our investigation of the situation.

4. Unauthorized Transactions

If you believe that an unauthorized transaction has occurred on your account, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action, which may include refunding the unauthorized donation.

5. Process for Refunds

If you are eligible for a refund based on the criteria outlined above, refunds will be processed within a reasonable timeframe. Refunds will be issued to the original payment method used for the donation.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected]. Our team will be happy to assist you.